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Full Engagement

Diagnostic


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High energy levels underpin ‘full engagement', a concept described by performance psychologists Jim Loehr and Tony Schwartz. When we are fully engaged we feel positive, we are focused and aligned, we perform to capacity, in all areas of our life, and we are fulfilled and satisfied. The Full Engagement Diagnostic gauges your energy building routines and behaviours in four areas:  Physical, Emotional, Spiritual and Mental. To perform at our best we need to mobilise and draw on energy in each of the four key areas. If any of these energy sources are depleted, our capacity to perform effectively and be fully engaged in all parts of our life is hindered.

 

The results of the Full Engagement Diagnostic equip you with focused data on what you are doing now to manage your energy, enabling you to action plan for building your energy moving forward. We have found that this highly practical tool has truly resonated with participants in this sphere. It is a fresh and highly practical and immediate approach to the issues of personal, time and stress management.
 
 
 
 

Team Functioning Diagnostic

 

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This tool gauges your team's standing on seven key dimensions: i) Task Design; ii) Resources; iii) Trust; iv) Debate; v) Commitment; vi) Accountability; and vii) Results Clarity and Focus. These dimensions incorporate the team behaviours which research shows yield effective team performance (processes) as well as the contextual factors that are critical for successful team working (inputs). Without these inputs in place, no matter how effectively the team functions, team success will be limited. The results of the diagnostic feedback focused information to the team and its leaders which highlights clearly where and how performance improvements can be gained.

 

Service Excellence Indicator

The specifics of what constitutes excellent customer service will often vary with the characteristics of your organisation, the nature of the product/service you are providing and the precise mechanics of how you interact with your customer. However, across all organisations and customer interactions a number of basic dimensions define what excellent customer service looks like. The TRACCUR acronym is a handy way of remembering these dimensions and keeping them in mind on a day to day basis. 

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  • Tangibles - the concrete elements of the interaction with your customer
  • Reliability - the consistency of your performance, the dependability of your service and the credibility of your word
  • Access - the availability of your product/service, both in terms of being easy to get to and also easy to understand.
  • Courtesy - the politeness, respect, consideration and friendliness you convey in your interactions with customers
  • Competence - the skills, knowledge, attitude and fluency required to deliver the product or service the customer requires
  • Understanding - being acquainted with and fully aware of each customer's needs
  • Responsiveness - your eagerness and enthusiasm to provide a service to the customer
The Service Excellence Indicator gauges these 7 dimensions, providing focused feedback on your team or organisation's standing on each, along with targeted action planning for enhancing the service you deliver.

 

Workplace of the Future Diagnostic

The National Workplace Strategy, Working to our Advantage, is the Government's blueprint to transform Irish workplaces into 'Workplaces of the Future'. The purpose of the strategy, and the Forum which developed it, was to assess how well Ireland's workplaces are equipped to meet the challenges of the twenty-first century and to chart a course for their future development. Following intensive research, and consultation with Government departments, trade union representatives, managers, employers' representatives and academics, the strategy sketches out a picture of the successful workplace of the future. This workplace has nine key attributes or characteristics. Irrespective of whether they are public or private sector organisations, these workplaces will be:
 
 
  • Agile
  • Customer-centred
  • Knowledge intensive
  • Responsive to employee needs
  • Networked
  • Highly productive
  • Involved and participatory
  • Continually learning
  • Proactively diverse
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This Diagnostic Tool is designed to help you to gauge where your organisation stands at present with regard to these nine attributes, and thus to begin or continue your journey towards becoming a successful workplace of the future.